The IT Support Analyst in the College of Veterinary Medicine holds a key role in providing top-notch technical and application support to faculty, staff, and students. They act as the main contact for addressing a wide range of technical issues, spanning from hardware and software problems to network connectivity issues. This demands a comprehensive grasp of the various technologies used within the college, as well as the capacity to convey complex technical concepts clearly and understandably.As a role that involves interacting directly with stakeholders, the IT Support Analyst engages through in-person interactions, phone calls, emails, and remote support sessions, demonstrating strong interpersonal skills, patience, and empathy to ensure a positive support experience.Furthermore, the role extends beyond technical support to include proficient project management skills. This might entail overseeing the implementation of new systems, upgrading existing infrastructure, or managing software deployments while adhering to timelines and budgets. Additionally, the IT Support Analyst supervises and coordinates tasks with student workers, offering guidance, training, and supervision to ensure smooth operations and compliance with established protocols.Reporting to the IT Client Support Manager, this position necessitates a diverse skill set, including technical expertise, project management proficiency, excellent communication abilities, and the capability to effectively manage and mentor student workers.